1.1. Our Commitment
At TIS we understand that the use of personal data requires trusting us. We comply with the highest privacy standards and will only use personal data for clearly identified purposes and fully aligned with data protection rights. The confidentiality and integrity of personal data are part of our main concerns.
1.2. Who is responsible for data processing?
In the scope of its activities and attributions, TIS is responsible for the collection and processing of personal data, which are processed and stored in both automated and non-automated ways.
TIS has a Data Protection Officer, who can be contacted by e-mail at email@example.com. The Data Protection Officer is responsible, specifically, for monitoring the compliance of the activities involving the processing of personal data according to the applicable legal and regulatory standards, and is the contact point between TIS and the National Control Authority, as well as between TIS and its customers and users in matters relating to the processing of personal data.
1.3. Which personal data is collected ?
1.3.1. What is personal data?
Personal data is any information of any nature, collected on any type of medium, relating to a natural person, identified or identifiable. The set of information that may lead to the identification of a particular person, namely by reference to an identifier (such as an identification number or a location data), is considered identifiable.
1.3.2. Whom do we collect personal data from?
In the light of TIS's duties, most of the data processed regards individual persons, in particular those that enable framing mobility standards and people’s preferences for different transport modes, that are collected in inquiries or face-to-face interviews, by telephone or online, supported by productivity tools whenever justified.
However, for the performance of our duties, data regarding individual persons of the following types (non-exhaustive list) may be collected and processed:
1.3.3. What personal data do we handle and how do we collect it?
TIS only collects data that is appropriate, relevant, and limited to what is necessary for the purposes for which it is processed.
Data collection can be done orally, in writing (including filling in forms and questionnaires), as well as in online surveys. As a general rule, we collect the data directly, although it can also be collected from public sources (such as official websites and public listings).
For different purposes, we may collect the following types of personal data:
As a rule, TIS does not collect any special data, such as health data or criminal misdemeanour data.
1.3.4. Why and on what grounds do we use personal data?
All data collected and processed by TIS are based on one of the following conditions of legitimacy:
1.3.5. What are the purposes for which we collect the data?
Personal data collected by TIS is only processed for specific, explicit, and legitimate purposes. Whenever personal data is collected, it is intended exclusively for the purposes expressly identified at the time of collection. Here we outline the main purposes that justify the collection of personal data by TIS:
1.4. How do we ensure the security of personal data?
TIS has a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of personal data.
Although data transmission through the internet or website cannot guarantee complete security against intrusions, TIS and its service providers and commercial partners are making the best efforts to implement and maintain physical, electronic, and procedural security measures, designed to protect your personal data in accordance with the applicable data protection requirements. Among others, the following are being implemented:
Personal data is stored on protected servers, ours and those of our suppliers / service providers, being accessed and used exclusively under our policies and standards (or equivalent policies and standards of our suppliers / service providers).In addition, third parties that, within the scope of the provision of services, process personal data in the name and on behalf of TIS, are obliged to carry out appropriate technical and security measures that, at all times, satisfy the requirements provided for in the legislation in force and ensure the defence of the data subject's rights.
1.5. How long do we store personal data?
TIS treats and stores personal data only for as long as necessary to continue or complete the purposes of the processing for which they are intended, in compliance with the maximum deadlines necessary to comply with contractual obligations, legal or regulatory requirements.
As a general rule, where there is a contract legitimizing the processing of data, TIS will maintain such data for as long as such a contractual relationship is maintained.
Other circumstances exist, such as compliance with legal or regulatory obligations (for example, for the purposes of complying with tax obligations, personal data relating to invoicing must be kept for at least 10 years from the date of the act) and pending a judicial proceeding, which may justify keeping their data for a longer period of time. At the end of the storage period, TIS will delete the data.
Personal data collected at an interview, Focus Group, workshops, or surveys will be irrevocably anonymised (anonymised data may be retained) or destroyed securely one month after completion of the project in which they were collected. A project is completed when it is approved by the client.
For the purposes of customer service and marketing, personal data will be retained until explicit information withdrawing its consent.
1.6. What are the rights of data subjects?
Under the terms of the legislation in force, as soon as we collect and process personal data, there is a set of rights that can be claimed at any time with TIS.
All rights described above may be prosecuted, subject to the limitations set forth in the applicable legislation, upon written request, to be sent by e-mail to firstname.lastname@example.org.
Likewise, questions related to the treatment of your data may be sent directly to the Data Protection Officer, via the same email. A complaint may also be sent to the National Control Authority.
1.7. Data transmission
1.7.1. With whom do we share your personal data?
Depending on TIS's duties, and depending on the purpose, data may be shared with third parties, which include national and international public bodies and private entities for the purpose of complying with legal obligations or regulatory, contractual, or public interest functions.
They may also be accessed by TIS service providers deemed necessary for the purposes described above, in particular for information collection services. TIS ensures that it only makes use of service providers who have demonstrated the technical and organizational measures to protect personal data and who explicitly agree to comply with TIS standards.
1.7.2. Transfers of personal data outside the EEA
TIS may, exceptionally, transfer your personal data to third countries (outside the EEA - European Economic Area).
In such cases, TIS will ensure that data transfers are carried out in strict compliance with legal rules applicable.
1.8. Cookies’ Policy
1.8.1. What are cookies?
Cookies are small text files with relevant information that is downloaded by your access device (computer, mobile phone / smartphone, or tablet) through the browser when a site is visited by the user. They are used to store information about user’s visits.
The cookies used on the tis.pt site do not collect personal information that allows identifying the user. They are used to collect statistical information in order to analyse the performance of the site and users’ browsing experience. The cookies used on the tis.pt site are:
Third-party cookies consider your own privacy policies, which can be found at the following links:
1.8.2. Disable cookies
However, it is important to stress that disabling cookies may prevent some web services from functioning properly, affecting navigation, in whole or partially.
The processing of personal data of users and customers carried out by TIS, as well as the sending of commercial communications carried out by electronic means are in accordance with the national and Community legislation in force, namely:
The changes will be published on our website www.tis.pt and, if necessary, you will be asked to renew your knowledge and consent.
Last updated: February 22, 2021
Mais de 25 anos a criar soluções sustentáveis, integradas e all-in-one na área de mobilidade e transportes